For many students, U-M’s summer and special programs are possibly among the few moments in their K-12 lives to experience college. Attending a summer or special program could mean the difference between a student deciding college is, or isn’t, for them. The programs help ease fears that college is unattainable, and that college is possible. The loss of that opportunity would have a big impact on the lives and futures of young people across the state.
So as many traditional on-campus summer programs moved online in response to the pandemic, a collaborative cross-campus team was created in spring 2020 to provide a seamless experience for program providers and participants. It included staff from Information and Technology Services (ITS), Center for Educational Outreach, Children on Campus, and Conference & Events specialists. Together, they focused on creating an effective, efficient, and easy customer experience.